Yes. Fairfax Pet Care is licensed, bonded, and insured (documentation available upon request). We are also a proud member of Pet Sitters International. (Back to Top)
Is my pet safe with your employees?
Absolutely. Our employees are professional and skilled pet care workers who have undergone a detailed interview process and national criminal background check. We do not hire contract workers, and all employees go through a thorough training program before starting solo walks. Employees are also certified in Pet CPR and Pet First Aid. Safety is our top priority, and we take pride in providing the safest pet care in town. (Back to Top)
What areas do you service?
We service much of Fairfax County, including (but not limited to) parts of: Fairfax, Fair Lakes, Burke, Clifton, Oakton, Centreville, Chantilly, Mosaic District, Herndon and more! (Some areas listed are for pet sitting only, so please feel free to give us a call to confirm if we can reach your area. We do not guarantee coverage in the locations listed). (Back to Top)
What time of day will you walk my dog?
All regular walks are performed between 10am and 4pm (walks during pet sits may be performed at different times). Clients are assigned to a 3 hour window of their choice during this time frame (10-1, 11-2, 12-3, or 1-4). (Back to Top)
Will my pet have the same walker/sitter or a different walker/sitter each day?
For daily dog walking, we attempt to assign a single walker for the length of your walk package. A substitute or replacement walker may be used, however, if your regular walker becomes ill, goes on vacation, leaves the company, switches routes, etc.
For pet sitting, we make every effort to assign a single pet sitter to each series of visits. We cannot guarantee the same sitter from series to series, but will do our best to accommodate requests.
We take CASH, CHECK or CREDIT CARD (Visa, Mastercard, American Express). Credit Card Payments include a 2.5% processing fee, and custom credit card payment plans can be created for some services.
Payments by cash or check are due as follows:
– Individual Dog Walks – 100% due at service scheduling. – 1 Week Pawdestrian Package – 100% due at service scheduling. – 4 Week Pawdestrian Package – 50% due at service scheduling, 50% at the end of 2 weeks. – 8 Week Pawdestrian Package – 50% due at service scheduling, 50% at the end of 4 weeks. – 12 Week Pawdestrian Package – 50% due at service scheduling, 50% at the end of 6 weeks. – In-Home Pet Sitting, all options – 100% due at service scheduling/service start. – All other services – 100% due at service completion.
* Payments received after 7 business days from the date due incur a $5/day late fee.
* Please note, there is a $25 returned check fee for any returned checks. (Back to Top)
May I tip my walker/sitter?
While you are never required to tip your walker or sitter, tips are always welcome and are very much appreciated. (Back to Top)
What is your policy for inclement weather?
Fairfax Pet Care makes every effort to maintain service through normal weather conditions. In the rare case of weather that is not conducive to travel, we will contact you to discuss service availability. For daily walk packages, we follow the Federal Government Operating Status in snow storms. We reserve the right to cancel services for any abnormal weather situation. We highly recommend that you have access to an alternate caregiver to assist your pet in such circumstances. (Back to Top)
Do I just leave a key under my doormat?
To ensure your home is completely safe at all times, we require two pre-arranged key copies, a garage code, or a lock box. Keys can remain on file in a safe at our main office, or they can be delivered/returned as arranged at the end of service. (Back to Top)
Will my walker/sitter wear a uniform?
For safety reasons, your walker/sitter will not regularly wear a uniform or advertise on their vehicle when performing services. Employees may wear a uniform or advertise on their vehicle when attending a pre-meeting, or when not performing services. (Back to Top)
Do you administer medication?
We will generally administer medication at NO ADDITIONAL CHARGE. All staff members are trained to administer oral and topical medication, and select staff are trained to administer injections. Please contact us directly to discuss your pet’s specific medical needs, and to determine our availability. (Back to Top)
What is your holiday policy?
We know finances during the holidays can sometimes be difficult, so we do not charge any additional for services performed on a holiday. Daily dog walks are not performed on Federal Holidays unless requested. We do not offer any services on December 24th or December 25th. Below is a list of Federal Holidays in 2017:
Am I able to contact my assigned sitter/walker directly?
For privacy concerns, we provide a single contact point when services are scheduled. Any questions or concerns are routed through the contact point and answered/addressed quickly. All walkers/sitters leave a detailed account of each service performed, and we are always happy to provide updates when emailed during a service. (Back to Top)
What is your cancellation policy?
A minimum of 24 hours notice is required for cancellation of any scheduled service. Other specific cancellation requirements or fees vary dependent upon the service being performed and are presented in a final, signed contract before service begins.
Pet Sitting cancellations with less than 10 days notice for services during the following periods will require a 50% cancellation fee: 11/20-11/30 and 12/20-1/2.